Shipping and Returns 🚚

Shipping and Delivery  

Shipping within the Contiguous United States:

FREE Economy Shipping for orders over $99: 
7-10 business days + 1 business day to process
Ground Shipping: 
2-6 business days + 1 business day to process
Expedited Shipping: 
1-2 business days + 1 business day to process

Shipping to PR, AK and HI

Ground Shipping:
2-6 business days + 2-3 business day to process.
Please allow additional time of delivery.

International Shipping:

DHL/UPS/USPS International: 20-50 business days 

For orders placed after 11:00 AM Pacific Time, please add an additional business day for delivery. Shipping fees are based on actual shipping weight of product or products and the delivery address. Expedited shipping is not available for PO Box, APO or FPO and out-of-stock items. Express shipping charges are not refundable.

International orders are NOT eligible for any FREE Shipping Offers.

For non-UK customers, please read:
Paradise Galleries is NOT responsible for the tax/customs/duties fees that will be collected upon delivery.
All countries around the globe have different tax/duties/customs rates. Please inquire from your local post for accurate information.

For UK customers, please read:
The UK VAT laws that came into force on January 1, 2021 resulted in new VAT requirements for sales equal to or less than 135 GBP.
Under the new laws, Paradise Galleries will be collecting 20% Sales Tax upon checkout for orders equal to or less than 135 GBP.
Above this amount, no Sales Tax will be collected at checkout but buyer will pay for Import Tax and Import Duty at the time of delivery. 

My tracking information says “Shipping Label Created or Shipment information sent to FedEx” and nothing else. What does this mean?

This means that the postal carrier has not scanned your package into their system yet. Sometimes this happens when the carrier hub is really backed up. Hold tight! Your order has been shipped and it’s on its way to you.

File a shipment claim

Paradise Galleries is committed to the safe and secure delivery of your orders. While we ensure a smooth shipping process, once the carrier marks a package as delivered, it's beyond our control. We recommend monitoring shipment tracking and arranging for someone to be available upon delivery receive it to prevent porch theft.

In the unfortunate event of porch piracy, please contact the carrier directly to report such incidents and seek resolution. For your easy reference, here are the links to file a claim with the carriers:

DHL: https://mydhl.express.dhl/us/en/help-and-support/contact-us/claims.html
FedEx:https://www.fedex.com/en-us/customer-support/claims.html
UPS:https://www.ups.com/us/en/support/file-a-claim.page
USPS (Domestic): https://www.usps.com/help/claims.htm
USPS (International): https://www.usps.com/help/international-claims.htm

Returns Policy - The Paradise Promise

We stand behind the quality of each of our dolls, sure in the knowledge that you’ll love them as much as we do – that’s The Paradise Promise! Paradise Galleries products are made to love and last, 100% Guaranteed! We are so confident that you will be delighted with your purchase; we will gladly take it back within 30 days or until January 31, 2024 for Holiday Orders placed after November 1, 2023.

IF returned in original condition and packaging, refunds will be made in the original payment method used at checkout. Paradise Galleries does not refund return shipping fees and will only process a refund for the purchase price of the item. Return labels are only provided for orders which are defective. It is customer's responsibility to provide a tracking number once item has been returned. Paradise Galleries is not responsible if your return got lost in transit, damaged in the delivery process or not delivered to our return address.

Paradise Galleries' guarantee also extends to our Paradise Galleries Marketplace Shops on Amazon.com, Amazon.ca, Amazon.co.uk and Amazon.it as Paradise Galleries, and eBay as ParadiseGalleriesDolls or HappyFindings.

For items purchased from another seller in such Marketplaces, we will not be able to honor and will VOID our warranty because we can't guarantee the condition of other sellers’ dolls. We advise that you contact seller directly to gather more details on their return and refund policy. 

If you require assistance, or if you have any questions about our shipping and return policy or for general questions please contact our Customer Care department:
6am-7pm PST Monday-Friday and 7am-3pm PST Saturday.  E-MAIL: customerservice@paradisegalleries.com CALL: 800-67-DOLLS (800-673-6557)